Are you looking to enhance customer experience and skyrocket your sales?
Live chat is one of the most effective tools for providing real-time support, building trust, and boosting sales.
In this blog, you’ll learn the benefits of adding live chat on WordPress website, and how it can improve customer satisfaction, and learn how to set it up with ease.
Adding live chat on wordpress is one of the best ways you can enhance customer satisfaction, as it lets you answer consumers’ queries quickly.
Live Chat is a premium feature that many websites use to save money and improve their productivity. This feature also allows them to access different analytical tools to monitor the market and consumer behavior.
Advantages of Adding Live Chat on WordPress
Before moving forward with any product or service, we always look after the advantages of having that product. It is essential to see whether the product adds value to our site. Now, we will look after all the benefits of having Live Chat for a WordPress website:
- It enhances customer satisfaction by letting the organization interact with the site visitors in real time.
- It offers 24*7 support to resolve your clients’ queries, boost engagement, and develop consumer satisfaction.
- Live Chat lets the customer have immediate communication, allowing them to resolve their concern immediately.
- It provides effective analytics related to consumer queries and areas of interest that you can use to boost your website’s performance.
- Live chat helps you enhance productivity, as you can handle multiple clients simultaneously without letting them wait.
These are the benefits of adapting the Live Chat feature for your WordPress website. It boosts user experience, enhances customer satisfaction, and, more importantly, lets you resolve queries within the minimum time.
Plugins for adding a Live Chat on WordPress
WordPress is a vast platform that offers several plugins for building a Live Chat feature for a website. Some plugins are HubSpot, JivoChat, Live Chat, Tidio, Pure Chat, Olark, and more. One of the best and most reliable is Live Chat, which you can use to add a live chat feature.
Benefits of using LiveChat Plugin
- Adding a live chat on WordPress website helps in customization and personalization options according to the website for platforms like desktops, tablets, and phones.
- It creates tags for different chats that allow you to streamline communications and handle multiple clients simultaneously.
- It provides the facility to track your performance and understand customer efficiency by utilizing detailed analytics and reports.
- It lets you increase brand loyalty by building deeper and stronger relationships with clients.
- It provides real-time support to your clients, allowing them to initiate conversations while surfing your site.
How to add LiveChat plugin to WordPress?
We have studied the LiveChat plugin and its benefits. Now, it’s time to learn how to install, activate, and utilize it to make your site more interactive and boost online sales. This section will teach every pointer how to use the LiveChat plugin.
Adding LiveChat plugin to WordPress
Let’s start with the tutorial on how to add this plugin to the WordPress dashboard. First, we will learn how to integrate the plugin into your WordPress website:
- Afterwards, click on the “Create Account” button.
- After creating an account, you will get a confirmation mail to verify your account.
- Open the LiveChat Website, enter your business email address, and click the “Sign Up for Free” button.
- Now, you enter your details, including your full name, business email, and password.
Customize the Appearance of LiveChat
The primary purpose of having LiveChat on your website is to attract visitors’ attention. Hence, your live chat on WordPress must align with the site’s theme and compatibility to make it more attractive. Here are the steps by which you can customize its appearance:
- Log in to your LiveChat account by using the email address and password.
- In the left-hand side menu, scroll down to the settings tab and look after the “Customization” option under the “Chat Widget” section.
- First, we will change the appearance of maximized and minimized windows. To do so, go to the “Appearance” tab and move ahead.
- You can also change the theme of the live chat on WordPress by applying them under the “Theme Colors” section.
- To change the colors of individual elements in the chat window, go to the “More Color Settings” tab. Here, you can get access to some additional settings.
- You can perform additional settings under the “Additional Tweaks” section to accelerate your branding. In this section, you can add your brand logo, showcase the agent’s photo, enable sound notifications, enable customer ratings, and more.
- To upload your logo in the live chat, click the “Upload your Logo” option and choose the image you want to display.
- To apply all the changes, click the “Save Changes” button.
Setting Up Live Chat on WordPress website
After customizing the LiveChat plugin, we will add it to our WordPress website. Let’s understand how to add this plugin to the WordPress dashboard.
- Login to WordPress to install and activate the LiveChat plugin.
- After activating the plugin, log in to your LiveChat account using your credentials.
- Then, a message will appear stating, “LiveChat has been successfully added to your WordPress website.”
- Click on the bubble icon in the bottom-right corner to open the Live Chat on WordPress website.
- Whenever any visitor tries to contact you through LiveChat, you will get notified in your LiveChat account. Type your response into the dashboard to reply to the query.
- Click on the bubble icon in the bottom-right corner to open the LiveChat on your website.
Conclusion
Adding Live Chat on WordPress benefits you in several ways, including boosting performance, enhancing leads and sales, improving user experience, and more. In this blog, we have provided you with knowledge about the LiveChat plugin and how to use it on your WordPress website. By successfully using this plugin on your site, you can offer better services and support to your clients, resulting in increased sales and lead generation.